PRIVACY POLICY AND TERMS OF SERVICE

SOLID TOWER INTERNATIONAL SCHOOLS

School Management System

Effective Date: September 22, 2025
Last Updated: September 22, 2025
Powered By: Bluepip Integrated Services, Nigeria

PRIVACY POLICY

1. INTRODUCTION

This Privacy Policy explains how Solid Tower International Schools (“we,” “us,” “our,” or “the School”) collects, uses, protects, and shares information through our School Management System (SMS). This policy applies to all users of our SMS platform, including students, parents/guardians, teachers, staff, and administrators.

We are committed to protecting the privacy and confidentiality of all personal information entrusted to us, particularly regarding student data and educational records.

2. INFORMATION WE COLLECT

2.1 Student Information

  • Personal Details: Full name, date of birth, gender, student ID number, class/grade level
  • Contact Information: Home address, phone numbers, emergency contacts
  • Academic Records: Grades, test scores, attendance records, academic progress reports
  • Health Information: Medical conditions, allergies, medications (when provided by parents/guardians)
  • Disciplinary Records: Behavioral incidents and disciplinary actions when applicable
  • Financial Information: Fee payment records, outstanding balances, payment history
  • Educational Content: Assignments, projects, photos/videos of school activities

2.2 Parent/Guardian Information

  • Personal Details: Full name, relationship to student, occupation, contact preferences
  • Contact Information: Email addresses, phone numbers, home/work addresses
  • Communication Records: Messages sent through the SMS platform
  • Access Logs: Login times, pages viewed, actions taken within the system

2.3 Staff Information

  • Personal Details: Full name, employee ID, position, department, qualifications
  • Contact Information: Professional email, phone numbers, address
  • Employment Records: Hire date, performance evaluations, training records
  • System Usage: Login activity, system interactions, data access patterns

2.4 Technical Information

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent on platform, click patterns, search queries
  • System Logs: Error reports, security events, maintenance activities

3. HOW WE USE YOUR INFORMATION

3.1 Educational Purposes

  • Providing educational services and managing student academic progress
  • Communicating student performance and development to parents/guardians
  • Creating and maintaining official academic records and transcripts
  • Supporting individualized learning plans and educational interventions
  • Facilitating parent-teacher conferences and educational consultations

3.2 Administrative Purposes

  • Managing school enrollment, registration, and student information systems
  • Processing fee payments and maintaining financial records
  • Coordinating school events, activities, and communications
  • Ensuring student safety and security within school premises
  • Complying with educational regulations and reporting requirements

3.3 Communication Purposes

  • Sending important school announcements and notifications
  • Facilitating communication between teachers, parents, and students
  • Providing progress reports and academic updates
  • Sharing information about school events and activities
  • Emergency notifications and safety alerts

3.4 System Improvement

  • Analyzing usage patterns to improve system functionality
  • Identifying and resolving technical issues
  • Enhancing user experience and platform performance
  • Developing new features based on educational needs

4. INFORMATION SHARING AND DISCLOSURE

4.1 Internal Sharing

Information may be shared internally among authorized school personnel who have a legitimate educational interest, including:

  • Teachers and educational staff involved in the student’s education
  • Administrative staff responsible for student services
  • School counselors and support staff
  • School leadership and management

4.2 Third-Party Service Providers

We may share information with trusted third-party service providers who assist in:

  • Technical Support: System maintenance, hosting, and technical assistance
  • Payment Processing: Secure processing of fee payments
  • Educational Services: Curriculum support, assessment tools, educational resources
  • Communication Services: Email delivery, SMS notifications, messaging platforms

All third-party providers are bound by strict confidentiality agreements and are prohibited from using information for purposes other than providing services to the school.

4.3 Legal Requirements

We may disclose information when required by law, including:

  • Compliance with valid legal processes (court orders, subpoenas)
  • Reporting to government agencies as required by educational regulations
  • Protecting the safety and security of students, staff, or school property
  • Responding to emergencies or public health requirements

4.4 Parent/Guardian Authorization

We may share information with third parties when explicit written consent is provided by parents/guardians for specific purposes such as:

  • Educational partnerships and exchange programs
  • Scholarship applications and university admissions
  • Medical services and health consultations
  • Educational research projects (with anonymized data)

5. DATA SECURITY AND PROTECTION

5.1 Security Measures

We implement comprehensive security measures to protect personal information:

  • Encryption: All data is encrypted both in transit and at rest using industry-standard protocols
  • Access Controls: Role-based access restrictions ensuring users only access necessary information
  • Authentication: Multi-factor authentication for administrative users
  • Monitoring: 24/7 system monitoring for security threats and unauthorized access
  • Backup Systems: Daily automated backups with secure off-site storage

5.2 Data Retention

  • Student Records: Maintained throughout enrollment and for 7 years after graduation/withdrawal
  • Financial Records: Retained for 7 years for auditing and legal compliance
  • Communication Records: Stored for 3 years or as required by educational policies
  • System Logs: Maintained for 1 year for security and technical purposes

5.3 Data Disposal

When information is no longer needed, it is securely disposed of using industry-standard methods:

  • Digital data is permanently deleted using secure wiping techniques
  • Physical documents are shredded or incinerated
  • All disposal activities are logged and verified

6. YOUR RIGHTS AND CHOICES

6.1 Access Rights

You have the right to:

  • Request access to personal information we hold about you or your child
  • Obtain copies of educational records and academic information
  • Review communication history and system usage logs
  • Request clarification about how information is being used

6.2 Correction Rights

You may request corrections to:

  • Inaccurate personal or contact information
  • Errors in academic records or grades
  • Outdated emergency contact information
  • Incorrect biographical or enrollment data

6.3 Communication Preferences

You can control:

  • Types of notifications you receive (email, SMS, in-app)
  • Frequency of non-essential communications
  • Methods of receiving academic reports and updates
  • Participation in optional school communications

6.4 Account Access

  • Parents/guardians can request temporary suspension of account access
  • Users can update passwords and security settings
  • Multi-user accounts can be configured for divorced/separated parents

7. CHILDREN’S PRIVACY

We are committed to protecting children’s privacy and comply with applicable child protection laws:

  • Personal information of students under 18 is collected only with parental consent
  • We do not knowingly collect unnecessary personal information from minors
  • Student information is used solely for legitimate educational purposes
  • Special protections apply to sensitive information about minors

8. INTERNATIONAL DATA TRANSFERS

If applicable, personal information may be transferred to countries outside Nigeria for:

  • Cloud hosting services with international providers
  • Educational partnerships with international institutions
  • Technical support from global service providers

All international transfers comply with applicable data protection laws and include appropriate safeguards.

9. POLICY UPDATES

This Privacy Policy may be updated periodically to reflect:

  • Changes in educational practices or system functionality
  • Updates to applicable laws and regulations
  • Improvements in data protection practices
  • Feedback from users and stakeholders

Users will be notified of significant changes through:

  • Email notifications to registered users
  • Announcements on the school website
  • In-app notifications within the SMS platform
  • Posted notices at school premises

10. CONTACT INFORMATION

For questions, concerns, or requests regarding this Privacy Policy or your personal information:

School Data Protection Officer:
Solid Tower International Schools
[School Address]
Email: privacy@solidtowerschools.edu.ng
Phone: [School Phone Number]

Technical Support:
Bluepip Integrated Services
5, Agboola Street, Ojoo, Ibadan
Email: privacy@bluepipservices.com
Phone: 09063072236

TERMS OF SERVICE

1. ACCEPTANCE OF TERMS

By accessing and using the Solid Tower International Schools School Management System (SMS), you agree to be bound by these Terms of Service. These terms apply to all users, including students, parents/guardians, teachers, staff, and administrators.

If you do not agree to these terms, you must not use the SMS platform.

2. DESCRIPTION OF SERVICE

The SMS platform provides digital tools for educational management, including:

  • Student information management and academic tracking
  • Parent-teacher communication and engagement tools
  • Assignment and grade management systems
  • Attendance tracking and reporting
  • Fee management and payment processing
  • School announcements and event coordination

3. USER ACCOUNTS AND RESPONSIBILITIES

3.1 Account Creation

  • Accounts are created by authorized school personnel
  • Users receive login credentials through secure channels
  • Account activation requires acceptance of these terms
  • Multiple accounts per user are not permitted without authorization

3.2 Account Security

Users are responsible for:

  • Maintaining confidentiality of login credentials
  • Using strong passwords and updating them regularly
  • Reporting suspected unauthorized access immediately
  • Logging out of shared or public computers
  • Not sharing account access with unauthorized individuals

3.3 Authorized Use

The SMS platform may only be used for:

  • Legitimate educational and administrative purposes
  • Communication related to student welfare and education
  • Accessing information relevant to your role and responsibilities
  • School-approved activities and functions

4. PROHIBITED ACTIVITIES

Users must not:

4.1 Security Violations

  • Attempt to gain unauthorized access to any part of the system
  • Interfere with system security features or bypass access controls
  • Use automated tools to access the system without permission
  • Distribute malware, viruses, or harmful code
  • Attempt to reverse engineer or modify system software

4.2 Content Violations

  • Post, upload, or share inappropriate, offensive, or illegal content
  • Share false, misleading, or defamatory information
  • Violate copyright, trademark, or intellectual property rights
  • Engage in harassment, bullying, or discriminatory behavior
  • Share content that violates school policies or community standards

4.3 Privacy Violations

  • Access information beyond your authorized scope
  • Share another user’s personal information without consent
  • Screenshot or copy confidential information for unauthorized use
  • Use the platform for commercial purposes without permission
  • Collect user data for purposes outside educational context

5. INTELLECTUAL PROPERTY RIGHTS

5.1 School Content

All educational content, curricula, and school-specific materials remain the property of Solid Tower International Schools. Users may access this content for educational purposes but may not:

  • Reproduce or distribute school materials without permission
  • Use school branding or logos for unauthorized purposes
  • Claim ownership of school-developed content
  • Modify or create derivative works without consent

5.2 System Software

The SMS platform and underlying software are owned by Bluepip Integrated Services. Users receive a limited license to access the platform but may not:

  • Copy, modify, or distribute the software
  • Reverse engineer or attempt to extract source code
  • Create competing services using platform elements
  • Remove or modify copyright notices or proprietary marks

5.3 User-Generated Content

Content created by users (assignments, projects, communications) remains owned by the creator, but users grant the school necessary rights to:

  • Store and display content within the educational context
  • Use content for assessment and educational purposes
  • Share content with authorized educational personnel
  • Maintain content for record-keeping requirements

6. PAYMENT TERMS

6.1 Fee Obligations

  • School fees and charges are set by school administration
  • Payment schedules and methods are communicated through the platform
  • Users are responsible for timely payment of all applicable fees
  • Late payment may result in restricted access to certain features

6.2 Payment Processing

  • Payments are processed through secure, third-party payment systems
  • The school does not store credit card or banking information
  • Payment confirmations are provided through the platform
  • Refund policies are determined by school administration

6.3 Service Interruption

  • Non-payment may result in suspension of platform access
  • Academic records remain accessible for essential educational functions
  • Communication features may be limited during payment disputes
  • Full access is restored upon resolution of payment issues

7. PRIVACY AND DATA PROTECTION

Users acknowledge and agree that:

  • Personal information will be collected and used as described in the Privacy Policy
  • The school has legitimate educational interests in maintaining student records
  • Information may be shared with authorized personnel and service providers
  • Users will respect the privacy of other platform users

8. SYSTEM AVAILABILITY AND SUPPORT

8.1 Service Level

  • The platform is designed for 99.8% uptime availability
  • Scheduled maintenance will be announced in advance
  • Emergency maintenance may occur without prior notice
  • Alternative communication methods will be provided during extended outages

8.2 Technical Support

  • Support is available during regular business hours
  • Users can report issues through designated support channels
  • Priority support is provided for critical educational functions
  • Training and user assistance are available upon request

8.3 System Updates

  • Regular updates and improvements may be deployed
  • Users will be notified of significant changes or new features
  • Training will be provided for major system updates
  • Legacy features may be discontinued with appropriate notice

9. LIMITATION OF LIABILITY

9.1 Service Disclaimer

The SMS platform is provided “as is” without warranties of any kind. The school and service provider disclaim all warranties, whether express or implied, including:

  • Merchantability and fitness for particular purposes
  • Uninterrupted or error-free operation
  • Complete accuracy of all information
  • Compatibility with all devices and browsers

9.2 Liability Limitations

To the maximum extent permitted by law, neither the school nor Bluepip Integrated Services shall be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of data, profits, or business opportunities
  • Damages resulting from system outages or technical failures
  • Third-party actions or content

9.3 User Responsibility

Users acknowledge responsibility for:

  • Regular backup of important information
  • Compliance with all applicable laws and regulations
  • Appropriate use of the platform and its features
  • Supervision of minor children’s platform usage

10. TERMINATION

10.1 Termination by School

The school may terminate or suspend access for:

  • Violation of these Terms of Service
  • Inappropriate or harmful behavior
  • Non-payment of fees or charges
  • End of enrollment or employment relationship
  • Legal or regulatory requirements

10.2 Termination by User

Users may request account termination by:

  • Contacting school administration
  • Following prescribed withdrawal procedures
  • Completing any outstanding obligations
  • Acknowledging data retention policies

10.3 Effect of Termination

Upon termination:

  • User access to the platform will be immediately revoked
  • Essential educational records will be maintained as required by law
  • Personal data will be handled according to the Privacy Policy
  • Users remain responsible for any outstanding obligations

11. GOVERNING LAW AND DISPUTE RESOLUTION

11.1 Applicable Law

These Terms of Service are governed by the laws of the Federal Republic of Nigeria and the State where the school is located.

11.2 Dispute Resolution

Disputes will be resolved through:

  1. Direct Communication: Initial attempts to resolve through school administration
  2. Mediation: Formal mediation if direct communication fails
  3. Arbitration: Binding arbitration for unresolved disputes
  4. Legal Action: Court proceedings as a last resort

11.3 Jurisdiction

Any legal proceedings must be conducted in the appropriate courts of Nigeria with jurisdiction over the school’s location.

12. AMENDMENTS AND MODIFICATIONS

12.1 Right to Modify

The school reserves the right to modify these Terms of Service at any time to reflect:

  • Changes in educational practices or system functionality
  • Updates to applicable laws and regulations
  • Improvements in service delivery or security
  • Feedback from users and stakeholders

12.2 Notice of Changes

Significant changes will be communicated through:

  • Email notifications to all registered users
  • Prominent notices on the platform login page
  • Posted announcements at school premises
  • Updated terms available on the school website

12.3 Continued Use

Continued use of the platform after notification of changes constitutes acceptance of the modified terms.

13. SEVERABILITY

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

14. CONTACT INFORMATION

For questions or concerns regarding these Terms of Service:

School Administration:
Solid Tower International Schools
Km 6, Moniya Iseyin Road Ajibade Ibadan.
Email: solidtower@yahoo.com
Phone: +234 803 719 1132

Technical Support:
Bluepip Integrated Services
5, Agboola Street, Ojoo, Ibadan
Email: info@novacreative.com.ng
Phone: 09063072236

ACKNOWLEDGMENT

By using the Solid Tower International Schools School Management System, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and Terms of Service.

Last Updated: September 22, 2025
Version: 1.0